MADANA UG (haftungsbeschränkt)
c/o Space Shack Coworking
10823 Berlin, Germany
c/o digitalHUB Aachen e.V.
Jülicher Strasse 72a
Represented by Christian G. Junger
Register court: Amtsgericht Charlottenburg
Register number: HRB 194081 B
The MADANA Platform (also referred to herein as “MADANA” or “Platform”) is a set of related Internet sites and other applications for questions and answers, owned and operated by MADANA UG (haftungsbeschränkt), (“MADANA”, “we” or “us”). MADANA welcomes you to the platform and invites you to participate in the community.
In the course of providing you access to the platform, as well as Products and Services, MADANA collects and receives personal information in a few ways. Often, you can choose what information to provide, but sometimes we require personal information from you to carry out certain activities such as account verification. This section details the ways in which we collect information from you and how that information is received.
Although the platoform provides for anonymous and pseudonymous participation, in some instances in order to use certain Products or Services, we require account registration. This requires a name associated with your account, an email address at which we can contact you, and in some cases, additional information including, a contact address, a billing address, and a password to help secure your personal information.
When completing a public “profile” be it for use of the platform or our Products and Services, we may require you to share certain personally identifying information or sensitive information in required and optional profile fields. The name associated with your account, which you may review and change in your account settings, as well as MADANA points are publicly displayed and connected to your activity on the platform and via certain Products and Services such as our community site.
Other profile information may also be publicly displayed if you choose to complete certain elective components of the Account Registration options including, e.g, display picture, affiliated role and company, your location and some information is publicly displayed and required, such as how long you have been a member. Similarly, you may share additional information that is not required but will be displayed publicly at your election. While some of the profile information is required, much of it is within your control as we describe herein and can be modified, updated, and restricted by you in your Account Settings.
MADANA receives and records information from your browser or mobile device when you visit the platform or use the Apps, such as your Internet Protocol (IP) address or unique device identifier. Cookies and data about which pages you visit on our platform allow us to operate and optimize the Products and Services we provide to you. This information is stored in secure logs and is collected automatically. We may combine this browser information with other information we collect about you. This information is used to keep the Products and Services secure, analyze and understand how our Products and Services are used, optimize such usage and personalize your experience.
When you use the MADANA platform, and certain of our Products and Services, we collect location information about you including your IP address, your location, browser information, and how you came to the MADANA platform. This is the case for individuals who have registered for an account, and non-members who engage with the MADANA platform by visiting our website(s) but who have not completed an account registration. This information is collected for various purposes, including analytics and to serve content as it relates to certain Products or Services as well as to provide you with localized content, recommendations, and marketing. You may revoke our permission to collect some of this data, including your location and browser information through your Account Settings, but this may limit functionality in some cases. Certain location information we collect is required for security and site functionality. We don’t share this information with third-parties without your consent.
When you register for an account, and when you interact with MADANA, we and authorized third parties place cookies on you and your account activity as described in more detail within our
MADANA uses data analytics to ensure site functionality and to optimize our Product and Service offerings to you. We use web browser and mobile analytics to allow us to understand platform and Apps functionality. In doing so, we record information including, for example how often you visit the platform, how often you contribute content, platform and Apps performance data, errors and debugging information, and the type of activity you engage in while on the platform or in your use of our Products and Services. We may on occasion share this information with third parties for research or product and services optimization.
For Products and Services requiring payment, we may collect a billing name, phone number, and email address. We also collect a billing and shipping address for invoicing purposes. If you elect to pay by credit card, MADANA may engage a third party to securely process your payment. All payment processing is done through a PCI DSS compliant third party. If customers are paying by a credit card, their card details are vaulted through a third party payment gateway. MADANA will not store any information about your credit card and will not store or retain any other billing information about you.
This section describes in further detail the information we collect on you and how we use that information broken down by our Products and Services offerings.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. The platform allows individual users to engage in a community which is moderated, and the content on the public platform is . . . public. To provide an optimal community experience, and to ensure platform security, we collect certain personal information.
We collect information such as your username, password, email address, IP address (collected at each site visit). This information is also used to identify individual users in the public platform and to award activities and attribute them to you. Your username and additional content including your MADANA points, achievements are visible publicly. Other limited information is visible to moderators, who have elevated access privileges, and may access content including your email address. In addition, when you choose to use certain features such as our support features, we collect a record of your communications with us and other third parties that are accessible to chat participants and certain authorized third parties. Other account information and usage information including your IP address and browser data may be used for diagnosis, security and Product and Service optimization. Please be aware that when using the platform, you cannot revoke permission for MADANA to publish and to allow others to have derivative rights to such public content once it is made public. The content you contribute on the public platform is public, in perpetuity, and MADANA loses direct control over such content when it is published on the open internet. This also means that if you post personal information about yourself, you do so at your own risk, including the risk of abandoning any privacy rights you had in such information.
As platform for data analysis, MADANA publishes anomynized analysis results to provide key insights into the community, including demographic and certain personal information. Your participation in the rather as well as any other surveys or analysis processes is entirely voluntary. In order to provide meaningful insights, MADANA may collect sensitive data about you, including, but not limited to your gender, race, sexual orientation, immigration status, and your location. We consider this data to be among our most sensitive, and have taken elevated measures to protect such data as well as to de-identify your name and other personal information from such data. We restrict such data within MADANA on a privileged basis to only those that need to see it and while we may share your personal information with certain third parties such as researchers, we do so only after imposing contractual obligations of confidentiality on such third parties and only where absolutely necessary for limited research purposes.
When we publish any analysis results, it is published as a compilation of anonymized data, which means that we take every effort to ensure that your information is understood in a statistical narrative decoupled from your personal identity.
If you have any questions concerning rather, other services and our security measures to protect your sensitive personal data, please contact us.
Privacy is a guiding principle of all MADANA Products and Services and we value your privacy. To this end, we provide you with the ability to control how your information is stored, and what information is collected. You may change or correct your account settings, and choose not to share certain information by creating a pseudonymous account. Additionally, much of the data we collect is voluntary and your choice entirely to provide us or not. You may also remove certain optional information that you no longer wish to be publicly displayed. And of course, should you wish, you may also request the permanent deletion of your account, in which case all personal information collected on you will be removed from our servers and encrypted (except, in some cases your IP address required for security purposes, site maintenance, and spam protection).
We also provide you additional data control options, created by the GDPR, but provided to the MADANA community regardless of geographic location with respect to your information, including data access and portability (including the right to obtain and download a copy of the personal data you provided to MADANA), data correction (the ability to update the personal data we collect and display on you, in many cases via your account settings), data deletion (where MADANA will delete personal information stored on you, which we are not required by necessity to maintain), and the ability to have us stop processing your personal data (with certain exceptions as may be necessary).. Please also be aware that in order to provide some of these data choices to you, we may need to first verify your identity. We will make reasonable efforts to verify your identity, however if we are unable to do so, we reserve the right to refuse such a request in keeping with data privacy and information security principles.
You may additionally control the receipt of certain marketing and advertising communications from MADANA. Some messages that we send are required, and related to our legal obligations, or service related and mandatory. Other messages, like marketing and advertising communications are provided by us to let you know how you can continue to contribute to the community, and are voluntary. We provide you with the opportunity to control which voluntary messages you would like to receive in your E-Mail Settings
When you access the MADANA platform and use the Products and Services we offer, we collect, display, store, share, transmit, and process your information in the manner described in this policy. In order to carry out these activities, MADANA may rely on a number of legal bases in order to process your personal data, including where:
All records containing personal or financial information are considered to be proprietary and are afforded confidential treatment at all times. MADANA is committed to the safety and security of your personal data and the information that you share with us and with the public. We treat your personal safety and safety from harassment as top organizational priorities. At MADANA we consider it necessary to pursue these legitimate interests in order to keep our community, you and your information safe from spam, harassment, intellectual property infringement, identity theft, and the scraping and unlawful collection of your information.
We use your information to provide and improve our Products and Services, for identification verification, to provide support, for online and offline marketing including through third party tools such as Google Analytics, and for general research and analytics reporting. In doing so, we may learn which of our Products and Services you are using most, what you’re interested in, and to better enable you to use and access our Products and Services. As a core part of our business, MADANA has a legitimate interest in enabling and customizing your experience of our Product and Services offerings.
As part of providing our core Products and Services, MADANA may charge you for the use of some Products and Services, or certain features within these Products and Services. In order to process your payment, and to secure your financial information, we may facilitate the sharing of your information with third parties. We share your information only with third parties who have met strict security standards and consider the secure processing of your financial information to be a strict and legitimate business necessity.